Frequently asked questions
Where is your store located?
We primarily operate as an online fashion store, which means you can shop with us from anywhere with an internet connection. We don't have a physical store location at the moment.
How can I place an order?
Placing an order is easy! Simply browse our website, select the items you love, choose the appropriate size and color, and add them to your cart. Once you're done shopping, proceed to the checkout page to complete your order.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay, for a seamless and secure checkout experience.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 15 days of receiving the order for a refund or exchange. Please make sure the items are in unworn and original condition with all tags attached. For more details, please refer to our Returns & Exchanges page.
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our shipping partner's website.
Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you'll be able to see if we ship to your location and the associated shipping costs.
Can I cancel an order after it's been placed?
We aim to process all orders as quickly as possible to ensure fast delivery.
If your order has not yet been fulfilled or shipped, you may cancel it directly from the Order History section on your Account page.
Once an order has been fulfilled, shipped, or is out for delivery, it can no longer be cancelled. In such cases, you may refer to our Return/Exchange Policy after delivery.
For any assistance, please contact our customer support team at care@neulknot.com or call 7982336393.
How do I know what size to order?
To help you find the perfect fit, we provide a detailed size chart on each product page. This chart includes measurements to guide you in selecting the appropriate size. If you're still unsure, feel free to reach out to our customer support team for assistance.